Course Details

HEALTHCARE OPERATIONS MANAGEMENT

Course Information

Semester	Course Unit Code	Course Unit Title	T+P+L	Credit	Number of ECTS Credits
1	IE486	HEALTHCARE OPERATIONS MANAGEMENT	3+0+0	3	5

Course Details

Language of Instruction	English
Level of Course Unit	Bachelor's Degree
Department / Program	INDUSTRIAL ENGINEERING
Type of Program	Formal Education
Type of Course Unit	Elective
Course Delivery Method	Face To Face
Objectives of the Course	To provide a basic knowledge of operational issues in the healthcare industry. To develop problem-solving ability and analytical-thinking ability with respect to healthcare operations issues. To provide a basic understanding of issues such as lean, six-sigma processes, scheduling, and capacity planning. To outline the level of analysis which varies considerably, from operations strategy to daily control of business processes.
Course Content	This course aims to demonstrate the important relationship between operations research and the management of complex health care delivery organizations. The course will include the formulation of competitive strategy in operations management decision areas, including strategic planning, process design, quality control, and staff allocation. This course will be of interest to future health care delivery system managers, operations consultants, and decision-makers in organizations that support health care delivery.
Course Methods and Techniques
Prerequisites and co-requisities	None
Course Coordinator	None
Name of Lecturers	Asist Prof.Dr. Betül Kayışoğlu
Assistants	None
Work Placement(s)	No

Recommended or Required Reading

Resources	John R. Olson, Daniel B. McLaughlin & Luv Sharma, Healthcare Operations Management,2021

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Course Category

Engineering

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Planned Learning Activities and Teaching Methods

Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria

In-Term Studies	Quantity	Percentage
Yarıl yılSonu Sınavı/Dönem Projesinin Başarı Notuna Katkısı	2	% 50
Proje/Çizim	1	% 10
Final examination	1	% 40
Total	4	% 100

ECTS Allocated Based on Student Workload

Activities	Quantity	Duration	Total Work Load
Belirsiz	14	1	14
Tartışma	14	1	14
Sınıf İçi Aktivitesi	14	3	42
Kişisel Çalışma	20	4	80
Total Work Load			Number of ECTS Credits 5 150

Course Learning Outcomes: Upon the successful completion of this course, students will be able to:

No	Learning Outcomes
1	Apply Operations Management tools and techniques to improve the performance of healthcare delivery systems.
2	Sağlık sistemlerini, topluluğun ihtiyaçlarını daha iyi karşılayacak şekilde yeniden tasarlayabilecek.
3	Use tools that enable us to forecast the short- and long-term healthcare needs and the differences in how patients consume health services.
4	Apply the knowledge, skills, and abilities obtained in the course into a healthcare system-based problem.
5	Report the application results effectively and share the results (written and orally) with peers in a professional manner.

Weekly Detailed Course Contents

Week	Topics	Study Materials	Materials
1	Introduction to Healthcare Operations	-	-
2	Evidence-based Medicine and Pay for Performance	-	-
3	Strategy	-	-
4	Balanced Scorecard	-	-
5	Project Management	-	-
6	Project Management	-	-
7	Patient Flow	-	-
8	Lecture Free Week	-	-
9	Patient Experience Management	-	-
10	Scheduling	-	-
11	Capacity Management	-	-
12	Risk Management	-	-
13	Quality Management	-	-
14	Supply Chain Management, Term project presentations	-	-

Recommended Optional Programme Components

Veri yok

Contribution of Learning Outcomes to Programme Outcomes

Contribution: 1: Very Slight 2:Slight 3:Moderate 4:Significant 5:Very Significant

https://sis.agu.edu.tr/oibs/bologna/progCourseDetails.aspx?curCourse=72457&lang=en